Refund policy

Effective Date: 25/07/2026

At Umar fine wear, we want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products can be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, provided that:

The product is unused and in its original condition.
The product is not damaged, altered, washed, or worn.
Original packaging, tags, labels, and accessories are intact.
Proof of purchase/order details are available.

Products that do not meet these conditions may not be eligible for return.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with:

Order number
Photos/videos of the product
Photos of the packaging, where applicable
Description of the issue

After verification, we may offer a replacement, exchange, or refund as applicable.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable restrictions. Any such restrictions will be mentioned on the relevant product page where applicable.

4. Return Process

To request a return, contact Umar fine wear within 7 days of receiving your order.

Once your request is reviewed and approved, we will provide the necessary return instructions.

Customers should securely package the product to prevent damage during return shipping.

5. Refunds

Once the returned product is received and inspected, the refund will be processed if the product meets the return conditions.

For prepaid orders, approved refunds will generally be issued to the original payment method or through the applicable payment service provider.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

6. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product, Umar fine wear may arrange or bear the applicable return shipping cost.

For returns due to change of mind, incorrect size selection, or personal preference, return shipping charges may apply where applicable.

7. Order Cancellation

Cancellation requests should be made as early as possible before the order is shipped.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

8. Exchange

Exchange requests are subject to product availability and eligibility under this policy. If the requested replacement is unavailable, an eligible refund may be provided instead.

9. Contact Information

For return, refund, or exchange-related queries:

Umar fine wear
Legal Name: UMAR DEEN
Business Type: Proprietorship
GSTIN: 08HBQPD5905K1Z6
Address: Floor No. 1-2, Building No. 1-2, Umardeen, Khoor Sikar Road, Sikar, Rajasthan – 332001, India